{"id":11,"date":"2024-02-03T01:23:50","date_gmt":"2024-02-03T01:23:50","guid":{"rendered":"https:\/\/nordic-chefs.com\/?page_id=11"},"modified":"2026-02-25T13:07:50","modified_gmt":"2026-02-25T11:07:50","slug":"genvaskning","status":"publish","type":"page","link":"https:\/\/nordic-chefs.com\/da\/refundering\/","title":{"rendered":"Politik for tilbagebetaling, returnering og klager"},"content":{"rendered":"
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Politik for tilbagebetaling, returnering og klager<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Garanti, risikooverf\u00f8rsel og klager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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K\u00f8belovens regler om mangler kan v\u00e6re g\u00e6ldende ved k\u00f8b af varer. Medmindre bedre vilk\u00e5r er n\u00e6vnt for den enkelte vare, yder vi 24 m\u00e5neders reklamationsret p\u00e5 alle produkter i henhold til k\u00f8beloven.<\/p>\n

Denne garanti betyder, at du kan klage over fejl, der opst\u00e5r op til 24 m\u00e5neder efter, at du har modtaget varen.<\/p>\n

Garantien bortfalder, hvis fejlen er for\u00e5rsaget af k\u00f8beren, f.eks. p\u00e5 grund af forkert eller uautoriseret reparation eller brug. Det er ogs\u00e5 en foruds\u00e6tning, at fejlen var til stede, da du modtog varen f\u00f8rste gang.<\/p>\n

Du skal klage inden for rimelig tid efter, at du har bem\u00e6rket manglen. Hvis du klager inden for 2 m\u00e5neder, betragtes klagen altid som rettidig.<\/p>\n

Hvis du vil klage over et produkt, skal du sende en e-mail til: info@nordic-chefs.com.
N\u00e5r vi modtager din reklamation, sender vi dig en e-mail med et returordrenummer og den adresse, du skal sende varen til.<\/p>\n

Skriv returordrenummeret p\u00e5 pakkens ydre emballage for hurtigere behandling. Du kan anmode om, at vi udbedrer fejlen eller leverer et nyt fejlfrit produkt, forudsat at betingelserne for ombytning er opfyldt.<\/p>\n

Dette foruds\u00e6tter, at klagen er gyldig, og at udbedring af problemet eller omlevering ikke vil medf\u00f8re urimelige omkostninger for os.<\/p>\n

N\u00e5r vi har bekr\u00e6ftet din klage, kontakter vi dig via e-mail for at dr\u00f8fte de n\u00e6ste skridt. Hvis klagen er gyldig, refunderer vi dine (rimelige) forsendelsesomkostninger.
Send altid produktet tilbage i passende emballage, og husk at f\u00e5 en forsendelseskvittering, s\u00e5 du kan f\u00e5 dine forsendelsesomkostninger refunderet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fortrydelsesret<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSom forbruger har du 14 dages fortrydelsesret, n\u00e5r du handler hos os. Denne periode udl\u00f8ber 14 dage efter den dag, hvor du har modtaget dit produkt eller f\u00e5r det sidste produkt, n\u00e5r det drejer sig om en ordre p\u00e5 flere forskellige varer, der er bestilt p\u00e5 \u00e9n gang og leveret enkeltvis.\n\nSenest 14 dage efter modtagelsen skal du give os besked om, at du \u00f8nsker at fortryde dit k\u00f8b. Giv os besked p\u00e5 info@nordic-chefs.com eller brug standardfortrydelsesformularen. G\u00f8r tydeligt opm\u00e6rksom p\u00e5, at du \u00f8nsker at g\u00f8re brug af din fortrydelsesret. Det t\u00e6ller ikke som fortrydelse, hvis du blot n\u00e6gter at modtage varen uden at give os besked.\n\nSend din ordre retur til os uden un\u00f8dig forsinkelse og senest 14 dage efter, at du har meddelt os din beslutning om at fortryde. Du b\u00e6rer de direkte omkostninger ved at returnere produktet. Du er ansvarlig for varen fra tidspunktet for dens levering.\n\nN\u00e5r du returnerer, skal du l\u00e6gge produktet tilbage i den originale emballage og pakke det forsvarligt ind. S\u00e6t ikke klisterm\u00e6rker p\u00e5 eller skriv direkte p\u00e5 produktets emballage; brug i stedet forsendelsesemballagen.\nHvis du ikke returnerer i den originale emballage, kan det reducere produktets v\u00e6rdi. Du h\u00e6fter kun for eventuel v\u00e6rdiforringelse, som skyldes, at du har h\u00e5ndteret produktet mere end n\u00f8dvendigt for at fastsl\u00e5 dets art og funktion. Du kan teste produktet, men ikke bruge det i st\u00f8rre omfang.\n\nHvis produktet er blevet brugt ud over det beskrevne, betragter vi det som brugt. Du vil modtage en delvis eller ingen tilbagebetaling afh\u00e6ngigt af produktets gensalgsv\u00e6rdi.\n\nHvis du annullerer, refunderer vi det betalte bel\u00f8b minus eventuelt v\u00e6rditab. Hvis du ud\u00f8ver din fortrydelsesret, refunderer vi alle modtagne betalinger, undtagen leveringsomkostninger. (Undtagen ekstra gebyrer som f\u00f8lge af dit valg af en anden leveringsmetode end vores billigste l\u00f8sning).\nVi kan tilbageholde tilbagebetalingen, indtil vi modtager den returnerede vare eller bevis for, at den er returneret.\n\nHvis du annullerer k\u00f8bet, skal du sende produktet til:\n\nNordic Chefs\nM\u00f8llevej 17\n4070 Kirke Hyllinge\nDanmark\n\nVi tager ikke imod pakker uden direkte levering eller pakker sendt som efterkrav.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Forsendelse og levering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nordic-chefs.com sender typisk varer dagen efter, at de er bestilt. Leveringstiden er cirka 1-3 dage. Medmindre andet er angivet. Specialbestillinger kan tage mellem 4-6 uger at f\u00e5 leveret.<\/p>

Vores leverancer sker i samarbejde med velrenommerede transport\u00f8rer og servicepartnere. Forsendelsesomkostningerne afh\u00e6nger af antallet af varer, deres v\u00e6gt og st\u00f8rrelse. Du vil altid kende de samlede forsendelsesomkostninger, n\u00e5r du bestiller, f\u00f8r du godkender din ordre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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International Shipping, Customs, Returns & Refused Shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For all orders shipped outside the European Union, the customer acts as the importer of record and is solely responsible for any customs duties, import taxes, VAT, brokerage fees, handling charges, and other costs imposed by the destination country or courier.<\/p>

Nordic Chefs has no control over these charges and cannot predict their amount. These costs are not included in the product price or shipping fee unless explicitly stated.<\/p>

If a shipment is refused, rejected, unclaimed, not collected, or returned due to unpaid customs duties, import charges, failed delivery attempts, incorrect address details, or customer absence, the customer remains financially responsible for all incurred costs.<\/p>

Nordic Chefs reserves the right to deduct from any refund:<\/p>

\u2022 Return shipping costs
\u2022 Original outbound shipping costs
\u2022 Customs duties and import taxes paid or charged
\u2022 Courier brokerage and administrative fees
\u2022 Storage, handling, and processing fees
\u2022 Any additional costs resulting from the return of the shipment<\/p>

Refusal of delivery does not constitute a valid cancellation of the order.<\/p>

If the total return, customs, and handling costs exceed the order value, Nordic Chefs reserves the right to withhold any refund.<\/p>

For international returns initiated after successful delivery, the customer is responsible for return shipping costs and any customs duties, import taxes, brokerage fees, or courier charges incurred. Such charges are non-refundable as they are imposed by third parties and not collected by Nordic Chefs.<\/p>

Refunds, where applicable, will only be processed once the returned goods have been received and inspected.<\/p>

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete address details will be treated as refused shipments.<\/p>

These conditions apply worldwide and are accepted upon purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Warranty, Transfer of Risk, and Complaints The Sales of Goods Act\u2019s rules on defects may apply to the purchase of goods. Unless better terms are mentioned for the individual item, we offer a 24-month warranty on all products under the Sales of Goods Act. This warranty means that you can complain about defects that appear […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/nordic-chefs.com\/da\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}