{"id":11,"date":"2024-02-03T01:23:50","date_gmt":"2024-02-03T01:23:50","guid":{"rendered":"https:\/\/nordic-chefs.com\/?page_id=11"},"modified":"2026-02-25T13:07:50","modified_gmt":"2026-02-25T11:07:50","slug":"atersankning","status":"publish","type":"page","link":"https:\/\/nordic-chefs.com\/sv\/refundering\/","title":{"rendered":"Policy f\u00f6r \u00e5terbetalning, retur och reklamation"},"content":{"rendered":"
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Policy f\u00f6r \u00e5terbetalning, retur och reklamation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Garanti, risk\u00f6verg\u00e5ng och reklamationer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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K\u00f6plagens regler om fel kan vara till\u00e4mpliga vid k\u00f6p av varor. Om inte b\u00e4ttre villkor anges f\u00f6r den enskilda varan l\u00e4mnar vi 24 m\u00e5naders garanti p\u00e5 alla produkter enligt k\u00f6plagen.<\/p>\n

Denna garanti inneb\u00e4r att du kan reklamera fel som visar sig upp till 24 m\u00e5nader efter att du mottagit varan.<\/p>\n

Garantin upph\u00f6r att g\u00e4lla om felet orsakats av k\u00f6paren, t.ex. p\u00e5 grund av felaktig eller obeh\u00f6rig reparation eller anv\u00e4ndning. Det \u00e4r ocks\u00e5 en f\u00f6ruts\u00e4ttning att felet f\u00f6rel\u00e5g n\u00e4r du f\u00f6rst mottog varan.<\/p>\n

Du m\u00e5ste reklamera inom sk\u00e4lig tid fr\u00e5n det att du m\u00e4rkt felet. Om du reklamerar inom 2 m\u00e5nader anses reklamationen alltid ha skett i r\u00e4tt tid.<\/p>\n

F\u00f6r att l\u00e4mna in ett klagom\u00e5l om en produkt, mejla: info@nordic-chefs.com.
N\u00e4r vi har mottagit din reklamation skickar vi dig ett returordernummer och en adress dit du ska skicka varan.<\/p>\n

Skriv returordernumret p\u00e5 paketets ytteremballage f\u00f6r snabbare hantering. Du kan beg\u00e4ra att vi avhj\u00e4lper felet eller levererar en ny felfri produkt, f\u00f6rutsatt att bytesvillkoren \u00e4r uppfyllda.<\/p>\n

Detta f\u00f6ruts\u00e4tter att reklamationen \u00e4r giltig och att \u00e5tg\u00e4rdande av felet eller omleverans inte medf\u00f6r orimliga kostnader f\u00f6r oss.<\/p>\n

N\u00e4r vi har bekr\u00e4ftat ditt klagom\u00e5l kontaktar vi dig via e-post f\u00f6r att diskutera n\u00e4sta steg. Om klagom\u00e5let \u00e4r giltigt \u00e5terbetalar vi dina (rimliga) fraktkostnader.
Skicka alltid tillbaka produkten i adekvat f\u00f6rpackning och kom ih\u00e5g att f\u00e5 ett kvitto p\u00e5 leveransen f\u00f6r att f\u00e5 dina fraktkostnader \u00e5terbetalda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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R\u00e4tt till avbest\u00e4llning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSom konsument har du 14 dagars \u00e5ngerr\u00e4tt n\u00e4r du handlar hos oss. Denna tid l\u00f6per ut 14 dagar efter den dag d\u00e5 du har f\u00e5tt din vara eller f\u00e5r den sista varan n\u00e4r det g\u00e4ller en best\u00e4llning av flera olika varor som best\u00e4lls p\u00e5 en g\u00e5ng och levereras styckvis.\n\nInom 14 dagar fr\u00e5n mottagandet m\u00e5ste du informera oss om att du vill \u00e5ngra ditt k\u00f6p. Meddela oss p\u00e5 info@nordic-chefs.com eller anv\u00e4nd standardformul\u00e4ret f\u00f6r \u00e5ngerr\u00e4tt. Ange tydligt i ditt meddelande att du vill utnyttja din \u00e5ngerr\u00e4tt. Att bara v\u00e4gra ta emot varan utan att meddela oss r\u00e4knas inte som \u00e5ngerr\u00e4tt.\n\nSkicka tillbaka din best\u00e4llning till oss utan on\u00f6digt dr\u00f6jsm\u00e5l och senast 14 dagar efter att du har meddelat oss om ditt beslut att \u00e5ngra k\u00f6pet. Du st\u00e5r f\u00f6r den direkta kostnaden f\u00f6r att returnera produkten. Du \u00e4r ansvarig f\u00f6r varan fr\u00e5n det att den levererats.\n\nN\u00e4r du returnerar ska du l\u00e4gga tillbaka produkten i originalf\u00f6rpackningen och sl\u00e5 in den ordentligt. S\u00e4tt inte klisterm\u00e4rken eller skriv direkt p\u00e5 produktens f\u00f6rpackning, utan anv\u00e4nd ist\u00e4llet fraktf\u00f6rpackningen.\nOm du inte returnerar i originalf\u00f6rpackningen kan det minska dess v\u00e4rde. Du \u00e4r endast ansvarig f\u00f6r eventuell v\u00e4rdeminskning som beror p\u00e5 att du hanterat produkten mer \u00e4n vad som beh\u00f6vs f\u00f6r att fastst\u00e4lla dess art och funktion. Du kan testa produkten, men inte anv\u00e4nda den i n\u00e5gon st\u00f6rre utstr\u00e4ckning.\n\nOm produkten har anv\u00e4nts ut\u00f6ver vad som beskrivs anser vi att den \u00e4r begagnad. Du f\u00e5r en partiell eller ingen \u00e5terbetalning beroende p\u00e5 produktens \u00e5terf\u00f6rs\u00e4ljningsv\u00e4rde.\n\nOm du avbryter \u00e5terbetalar vi det belopp som betalats, minus eventuell v\u00e4rdef\u00f6rlust. Om du ut\u00f6var din \u00e5ngerr\u00e4tt \u00e5terbetalar vi alla mottagna betalningar, exklusive leveransavgifter. (Med undantag f\u00f6r extra avgifter till f\u00f6ljd av ditt val av en annan leveransmetod \u00e4n v\u00e5rt billigaste alternativ).\nVi kan h\u00e5lla inne \u00e5terbetalningen tills vi har mottagit den returnerade varan eller bevis p\u00e5 att den har returnerats.\n\nOm du \u00e5ngrar k\u00f6pet, skicka produkten till:\n\nNordic Chefs\nM\u00f8llevej 17\n4070 Kirke Hyllinge\nDanmark, Danmark\n\nVi tar inte emot paket utan direktleverans eller paket som skickas som postf\u00f6rskott.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frakt och leverans<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vanligtvis skickar Nordic-chefs.com varor dagen efter att de har best\u00e4llts. Leveranstiden \u00e4r cirka 1-3 dagar. Om inte annat anges. Anpassade best\u00e4llningar kan ta mellan 4-6 veckor att leverera<\/p>

V\u00e5ra leveranser sker i samarbete med v\u00e4lrenommerade transport\u00f6rer och servicepartners. Fraktkostnaden beror p\u00e5 antalet varor, deras vikt och storlek. Du f\u00e5r alltid veta den totala fraktkostnaden n\u00e4r du best\u00e4ller innan du godk\u00e4nner din order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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International Shipping, Customs, Returns & Refused Shipments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For all orders shipped outside the European Union, the customer acts as the importer of record and is solely responsible for any customs duties, import taxes, VAT, brokerage fees, handling charges, and other costs imposed by the destination country or courier.<\/p>

Nordic Chefs has no control over these charges and cannot predict their amount. These costs are not included in the product price or shipping fee unless explicitly stated.<\/p>

If a shipment is refused, rejected, unclaimed, not collected, or returned due to unpaid customs duties, import charges, failed delivery attempts, incorrect address details, or customer absence, the customer remains financially responsible for all incurred costs.<\/p>

Nordic Chefs reserves the right to deduct from any refund:<\/p>

\u2022 Return shipping costs
\u2022 Original outbound shipping costs
\u2022 Customs duties and import taxes paid or charged
\u2022 Courier brokerage and administrative fees
\u2022 Storage, handling, and processing fees
\u2022 Any additional costs resulting from the return of the shipment<\/p>

Refusal of delivery does not constitute a valid cancellation of the order.<\/p>

If the total return, customs, and handling costs exceed the order value, Nordic Chefs reserves the right to withhold any refund.<\/p>

For international returns initiated after successful delivery, the customer is responsible for return shipping costs and any customs duties, import taxes, brokerage fees, or courier charges incurred. Such charges are non-refundable as they are imposed by third parties and not collected by Nordic Chefs.<\/p>

Refunds, where applicable, will only be processed once the returned goods have been received and inspected.<\/p>

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete address details will be treated as refused shipments.<\/p>

These conditions apply worldwide and are accepted upon purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Warranty, Transfer of Risk, and Complaints The Sales of Goods Act\u2019s rules on defects may apply to the purchase of goods. Unless better terms are mentioned for the individual item, we offer a 24-month warranty on all products under the Sales of Goods Act. This warranty means that you can complain about defects that appear […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/nordic-chefs.com\/sv\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}