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Ordering & Payment
How do I place an order?
You can easily order our products by adding them to your cart and completing the checkout process.
What payment methods do you accept?
We accept the following payment methods:
- Credit cards (Visa, Mastercard)
- MobilePay
- PayPal
- Bank transfer
Can I modify or cancel my order?
If your order has not been shipped yet, we can help with modifications or cancellations. Please contact us as soon as possible at info@nordic-chefs.com.
Shipping & Delivery
How long does delivery take?
Delivery time depends on your location:
- Denmark: 2-3 business days
- Europe: 5-7 business days
- USA & International: 7-12 business days
How much does shipping cost?
Shipping costs depend on your country and the size of your order. You can see the shipping price at checkout before completing your purchase.
Do you ship internationally?
Yes, we offer international shipping. If your country is not available at checkout, please contact us for assistance.
What happens if I don’t pick up my package?
If a package is not picked up and is returned to us, the customer will be responsible for covering the return shipping costs. Any additional fees charged by the courier for handling the return will also be deducted from the refund.
Will I have to pay VAT or customs fees on international orders?
For orders shipped outside the EU, VAT, customs duties, and import taxes may be applied by your country’s customs office. These charges are the customer’s responsibility and must be paid upon delivery. Please check with your local customs authorities for more details before ordering.
Products & Materials
Where are your products made?
You can easily order our products by adding them to your cart and completing the checkout process.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders and wholesale customers. Contact us at info@nordic-chefs.com for more information.
Returns & Refunds
Can I return a product?
Yes, we accept returns within 14 days of delivery if the product is unused and in its original packaging. Please contact us before returning any items.
What if my product arrives damaged?
If you receive a damaged or defective product, please contact us immediately with photos, and we will arrange a replacement or refund.
Can I return a custom-made product?
No, custom-made products cannot be returned. Since these items are made specifically for you, we are unable to resell them. Please ensure all details are correct before placing an order for custom products.
Other Questions
How can I contact you?
You can reach us via email at info@nordic-chefs.com or through our contact form on the website.
Do you offer recipes or guides for using your products?
Yes! We regularly share recipes and inspiration for using our products. Sign up for our newsletter to receive exclusive content.
