Nordic Chefs ApS
Shipping, Returns & Complaints
This page explains delivery, customs, import costs, returns and complaints when ordering from Nordic Chefs.
Last updated: 13 October 2026
Shipping times
We normally ship available products as quickly as possible after the order has been placed. Estimated delivery times are:
- Denmark: usually 2-3 business days
- Europe: usually 3-7 business days
- USA and rest of world: usually 6-14 business days
Custom-made products, backorders and special production may take longer. If part of an order is delayed, we may contact you with an update or ship available products first when suitable.
Shipping cost
Shipping cost is calculated at checkout based on destination, shipping method, product size and package weight.
The final shipping price shown at checkout covers transport from Nordic Chefs to the delivery destination. It does not automatically include import duties, local tax, customs fees, courier brokerage fees or extra tariffs unless this is clearly stated at checkout.
Important for orders outside the EU
For orders shipped outside the European Union, the customer is normally the importer of record. This means the customer is responsible for any import duties, customs charges, local VAT/sales tax, handling fees, brokerage fees and extra tariffs charged by the destination country or courier.
These charges are decided by customs authorities, couriers or local rules in the receiving country. Nordic Chefs cannot control them, cannot predict the final amount and does not receive these charges.
Customs, VAT, tax and tariffs
International orders may be stopped or inspected by customs. The customer may be asked to pay extra costs before the shipment is released. This can include:
- Import duties or customs duty
- Local VAT, sales tax or similar tax
- Courier handling or brokerage fees
- Storage fees if a shipment waits for payment or documents
- Additional tariffs or trade-related charges that apply in the destination country
We describe our products as accurately as possible for customs and shipping documents, including material and HS/tariff information where needed. Final classification, duty decisions and import charges are handled by customs authorities and carriers.
Refused, unclaimed or returned shipments
If a shipment is refused, rejected, not collected, returned because import charges were not paid, or returned because the delivery address was wrong or incomplete, the customer remains responsible for the costs connected to the shipment.
Nordic Chefs may deduct the following from any refund where relevant:
- Original shipping cost
- Return shipping cost
- Customs duties, import taxes or tariffs charged to Nordic Chefs
- Courier handling, brokerage, storage or administration fees
- Loss in product value if goods are damaged, used or no longer sellable
Refusing delivery or ignoring customs payment requests does not count as a valid cancellation of the order.
Address responsibility
The customer is responsible for entering a correct and complete delivery address, including company name, department, phone number, postal code, state/region and any required customs information.
If a courier charges extra costs because of incorrect address details, failed delivery attempts or redirection, those costs may be charged to the customer.
Delays
Delivery estimates are not guaranteed. Delays can happen because of customs processing, local courier issues, weather, missing import payment, incorrect address details, stock shortages, production delays or other circumstances outside our control.
Right of cancellation
As a consumer, you normally have a 14-day right of cancellation when shopping with us. The cancellation period starts when you receive the product, or the last product if your order is delivered in several shipments.
To cancel an order, contact us clearly at info@nordic-chefs.com within 14 days of receiving the goods. Simply refusing delivery or not collecting a parcel does not count as cancellation.
Returned products must be sent back without unnecessary delay and in secure packaging. Products should be returned unused and in original packaging where possible. You are responsible for the product until it has been received by us.
Returns
Unless otherwise agreed, the customer pays return shipping. For international returns, the customer is also responsible for any customs duties, import taxes, courier fees or handling charges connected to the return shipment.
Returns must be sent to:
Nordic Chefs ApS
Møllevej 17
4070 Kirke Hyllinge
Denmark
We do not accept packages sent cash on delivery or without direct delivery.
Complaints and warranty
Unless better terms are stated for a specific product, we offer a 24-month warranty in accordance with Danish consumer rules. The warranty covers defects that were present when the product was received. It does not cover damage caused by incorrect use, normal wear, misuse or unauthorised repair.
If you need to make a complaint, contact us at info@nordic-chefs.com with your order number, a short explanation and clear photos of the issue. If the complaint is accepted, we will agree the next step with you.
Questions before ordering
If you are unsure about customs, shipping, tariffs or import costs in your country, please contact us before ordering at info@nordic-chefs.com.